Last Updated: May 14, 2026

    Welcome to the Nomeiz FAQ page. Here you can find answers to common questions about our ceramic products, orders, shipping, payment, returns, and customer support.

    1. What is Nomeiz?

    Nomeiz is an online store operated by NOMEIZ LLC. We offer ceramic-related products for home décor, dining, serving, gifting, and everyday home use.

    Our website is: https://nomeiz.com/

    2. What type of products do you sell?

    Nomeiz offers ceramic products such as:

    • Ceramic home décor items
    • Ceramic dining and serving products
    • Ceramic vases
    • Ceramic gift items
    • Ceramic kitchen and tableware products
    • Modern ceramic accessories for home use

    Product details, materials, dimensions, weight, color, and usage information are provided on product pages where applicable.

    3. Where do you ship?

    We currently ship orders within the United States only.

    At this time, we do not offer international shipping.

    4. Do you offer free shipping?

    Yes. Nomeiz offers Free Standard Shipping on all orders within the United States.

    There are no hidden shipping fees. Any applicable taxes will be shown at checkout before payment is completed.

    5. What is your order cut-off time?

    Our order cut-off time is 5:00 PM Eastern Time (ET).

    Orders placed before 5:00 PM ET on a business day will begin processing the same business day. Orders placed after 5:00 PM ET, on weekends, or on public holidays will begin processing on the next business day.

    6. How long does delivery take?

    Our standard delivery timeline is:

    Handling / Processing Time: 1–2 business days, Monday–Friday
    Transit Time: 3–5 business days, Monday–Friday
    Total Estimated Delivery Time: 4–7 business days

    Total Delivery Time = Handling Time + Transit Time

    7. How can I track my order?

    After your order has shipped, you will receive a shipping confirmation email with tracking information when available.

    Please allow some time for tracking details to update after the carrier receives the package.

    8. What payment methods do you accept?

    Nomeiz accepts the following payment methods:

    • American Express
    • Apple Pay
    • Diners Club
    • Discover
    • Elo
    • Google Pay
    • JCB
    • Mastercard
    • PayPal
    • Shop Pay
    • Venmo
    • Visa

    9. Is my payment information secure?

    Yes. Payments are processed through secure third-party payment providers. Nomeiz does not store full credit card numbers or sensitive payment details on our website servers.

    Please make sure you place orders only through our official website: https://nomeiz.com/

    10. Can I cancel my order?

    You may request an order cancellation by contacting us as soon as possible at support@nomeiz.com.

    Orders can only be cancelled before they are processed or shipped. Once an order has shipped, it cannot be cancelled, but you may request a return after delivery according to our Refund and Returns Policy.

    11. What is your return policy?

    Nomeiz accepts returns within 30 days after delivery.

    To be eligible for a return, the item must be new, unused, in resalable condition, and returned with proof of purchase.

    12. Who pays for return shipping?

    For general returns such as change of mind, wrong item ordered, or buyer’s remorse, the customer is responsible for return shipping costs.

    If the item arrives damaged, defective, incorrect, or not as described, Nomeiz will cover the return shipping cost or provide a suitable solution.

    13. How do I start a return?

    To start a return, contact us at:

    Email: support@nomeiz.com
    Phone: +1 438 619 6528

    Please include your order number, full name, email address used for the order, reason for return, and photos if the item is damaged, defective, or incorrect.

    14. When will I receive my refund?

    Approved refunds are usually processed within 5–10 business days after the returned item has been received and inspected.

    Your bank, card provider, or payment processor may take additional time to post the refund to your account.

    15. What should I do if my item arrives damaged?

    If your ceramic item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@nomeiz.com.

    Please include:

    • Order number
    • Clear photos of the damaged item
    • Photos of the packaging, if available
    • A short description of the issue

    We will review the issue and provide a replacement, refund, or return instructions depending on the situation.

    16. Do you charge hidden fees?

    No. Nomeiz does not add hidden fees after checkout.

    Product prices, applicable taxes, and order totals are shown at checkout before payment is completed.

    17. How can I contact Nomeiz?

    You can contact us by email or phone during our business hours.

    Email: support@nomeiz.com
    Phone: +1 438 619 6528
    Business Hours: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time (ET)

    Business Information

    Company/Business Name: NOMEIZ LLC
    Store Name: Nomeiz
    EIN: 92-0455616
    Website: https://nomeiz.com/
    Email: support@nomeiz.com
    Phone: +1 438 619 6528

    Business Address:
    2234 NORTH FEDERAL HWY, STE 3178
    BOCA RATON, FL 33431
    United States

    Business Hours:
    Monday–Friday, 9:00 AM – 5:00 PM Eastern Time (ET)

    Order Cut-Off Time:
    5:00 PM Eastern Time (ET)