Last Updated: May 14, 2026

    Thank you for shopping with Nomeiz. This Refund and Returns Policy explains how returns, refunds, exchanges, and damaged item claims are handled for orders placed through https://nomeiz.com/.

    We provide clear and accessible return information for all customers. Google Merchant Center requires return policies to be clear, accessible without login, consistent across the website and Merchant Center, and applicable to general return cases such as buyer’s remorse, not only defective products.

    Return Window

    Nomeiz accepts returns within 30 days after delivery.

    To be eligible for a return, the item must be returned within 30 days from the date the order was delivered to you.

    Return Eligibility

    To qualify for a return, the item must be:

    • In new, unused, and resalable condition
    • In the same condition as received
    • In its original packaging, when possible
    • Returned with all included accessories, parts, or documentation
    • Accompanied by proof of purchase, such as an order number or confirmation email

    Return Reasons We Accept

    We accept returns for the following reasons:

    • The customer changed their mind
    • The wrong item was ordered
    • The item is no longer needed
    • The item arrived damaged
    • The item was defective
    • The wrong item was received
    • The item was not as described

    This policy applies to both general returns and product issue-related returns.

    Non-Returnable Items

    Some items may not be eligible for return, including:

    • Items that have been used, damaged, or altered by the customer
    • Items returned after the 30-day return window
    • Items without proof of purchase
    • Items not in resalable condition
    • Final sale or clearance items, if clearly marked on the product page

    If a product has any special return condition, it will be clearly stated on the product page.

    Return Shipping Cost

    For general returns, including buyer’s remorse, wrong item ordered, or change of mind, the customer is responsible for return shipping costs.

    If the return is due to a damaged, defective, incorrect, or not-as-described item, Nomeiz will cover the return shipping cost or provide a suitable solution.

    Original shipping cost is not charged because Nomeiz offers Free Standard Shipping within the United States.

    How to Start a Return

    To request a return, please contact us at:

    Email: support@nomeiz.com
    Phone: +1 438 619 6528

    Please include:

    • Your full name
    • Order number
    • Email address used for the order
    • Reason for return
    • Photos of the item, if damaged, defective, or incorrect

    After reviewing your request, we will provide return instructions. Please do not send any item back before contacting us and receiving return instructions.

    Return Method

    Returns must be sent by mail to the return address provided by our support team.

    Customers should use a trackable shipping method when returning an item. Nomeiz is not responsible for returned packages that are lost during return shipping if the customer selected the return carrier.

    Refund Process

    After we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

    If your return is approved, your refund will be issued to the original payment method.

    Refund Timeline

    Approved refunds are usually processed within 5–10 business days after the returned item has been received and inspected.

    Please note that your bank, card provider, or payment processor may take additional time to post the refund to your account.

    Damaged, Defective, or Incorrect Items

    If your item arrives damaged, defective, incorrect, or not as described, please contact us within 7 days of delivery at support@nomeiz.com.

    Please include:

    • Order number
    • Clear photos of the damaged or incorrect item
    • Photos of the packaging, if applicable
    • A short description of the issue

    After reviewing the issue, we may offer a replacement, refund, or return instructions depending on the situation.

    Exchanges

    We only replace items if they are damaged, defective, incorrect, or not as described.

    For a different product, size, color, or style, customers may return the original item according to this policy and place a new order.

    Order Cancellation

    If you want to cancel an order, please contact us as soon as possible at support@nomeiz.com.

    Orders can only be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled, but you may request a return after delivery according to this policy.

    Late or Missing Refunds

    If you have not received your refund after approval, please first check your bank account again.

    Then contact your credit card company or payment provider, as it may take additional time before your refund is officially posted.

    If you have completed these steps and still have not received your refund, please contact us at support@nomeiz.com.

    Business Information

    Company/Business Name: NOMEIZ LLC
    Store Name: Nomeiz
    EIN: 92-0455616
    Website: https://nomeiz.com/
    Email: support@nomeiz.com
    Phone: +1 438 619 6528

    Business Address:
    2234 NORTH FEDERAL HWY, STE 3178
    BOCA RATON, FL 33431
    United States

    Business Hours:
    Monday–Friday, 9:00 AM – 5:00 PM Eastern Time (ET)

    Order Cut-Off Time:
    5:00 PM Eastern Time (ET)

    Contact Us

    For questions about returns, refunds, exchanges, or damaged items, please contact us:

    Email: support@nomeiz.com
    Phone: +1 438 619 6528
    Business Hours: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time (ET)